This tiered system allows you to communicate to Accord Support quickly and clearly, giving you the ability to describe the impact an issue is having upon your site.
Critical - Site down and/or the service is not available. This issue impacts all users or a large number of users.
Major - The site/service is functioning but performance is severely degraded, with a significant impact on business operations. The issue impacts a significant number of users but not everyone.
Moderate - A noticeable but not profound impact on services and/or operations. The issue impacts a number of users or hinders certain features.
Limited - The site/service is functioning and there is a very minimal impact upon performance/functionality. A very low impact on services or business operations which affects only a single or handful number of users.